Frequently Asked Questions
Everything you need to know about your order and our premium collection.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain accessories may be final sale.
How do I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
Are your materials sustainably sourced?
Yes, The Collagen Co. is committed to ethical fashion. We prioritize organic cotton, recycled fabrics, and ensure all our manufacturing partners adhere to fair labor standards.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.